1. RIGHT OF WITHDRAWAL
1.1. If the Service User wants to cancel the Agreement after the order is submitted and before the performance of the Agreement by the Service Provider, the Service User undertakes to notify the Service Provider immediately in writing. Written notice must be sent to the e-mail address email@example.com
- 1.1.1. In the written notice, the order number from which the Client wishes to withdraw and the contact details of the Service User (first name, surname, company name, date of the order, telephone number) must be marked.
1.2. If the withdrawal application reaches the Service Provider after the performance of the Agreement by the Service Provider, the withdrawal will be made in accordance with the section «Right of Return» of the general terms of the online shop.
1.3. The Service Provider shall return the amount paid to the Service User immediately, but no later than within 14 days from the date of receipt of the notice of withdrawal from the Agreement.
1.4. The Service User undertakes to bear the cost of returning the goods, unless the returned goods were not in accordance with the Service User’s order.
1.5. Money will be transferred to the same bank account from which the payment was received by the Service Provider.
1.6. The Service Provider has the right to withdraw from the Agreement or to cancel the Agreement if the stocks of the ordered goods are exhausted.
1.7. The Service User will be notified of the withdrawal from the Agreement or cancellation immediately by telephone, e-mail or regular mail. In such cases, prepayments paid by the Service User will be returned to the Service User’s bank account immediately, but no later than within 30 days.
2. RIGHT OF RETURN
2.1. The Customer shall have the right to withdraw from the order within 14 days and have the Product/Products ordered replaced or return the Product/Products. This 14-day period shall commence at the moment when the Customer receives the order.
2.2. The returned product must be without defects, complete, in its original packaging, and unused.
2.3. Goods that have been changed according to customers’ wishes cannot be returned.
2.4. To return products, a return notice must be submitted to the e-mail firstname.lastname@example.org
2.5. The Customer shall return the goods within 14 days after submitting the application or submit a document confirming handing over of the goods to a logistics company within the above mentioned period. The merchant shall have the right to withhold any refunds until the item, which constitutes the object of the Contract, has been received or until the Customer has submitted evidence certifying returning of the item, depending on which occurs first.
2.6. In case of withdrawal from the Agreement, the product purchased by the Service User shall be returned immediately, but no later than within 14 days after notification of the cancellation.
2.7. The Customer shall always open a Product’s packaging carefully, without causing any damage. If packaging cannot be opened without damaging the packaging, the Customer shall not be required to return the Product in the original packaging.
2.8. If the returned product is damaged due to the Client’s inappropriate use of the product, due to the fault or carelessness of the Client, the Seller reserves the right to offset the reduction in the value of the product to the amount to be repaid to the Client or to waive full compensation. The Service Provider is also not responsible for the normal physical wear and tear of the product when used normally.
2.9. Upon return, the Service Provider shall return money to the Service User immediately, but no later than within 30 days from the date of receipt of the notice of withdrawal from the Agreement.
2.10. Money will be transferred to the same bank account from which the payment was received by the Service Provider.
2.11. The refund shall be received on the Customer’s bank account on the following banking day at the latest. If the Order was paid for by credit card, arrival of the refund shall depend on the terms and conditions of the Customer’s bank.
2.12. The Service User undertakes to bear the cost of returning the goods, unless the returned goods were not in accordance with the Service User’s order.
2.13 If it becomes evident after return that the return does not meet the conditions specified in the Agreement, the money will not be returned to the Service User and the returned product will be returned to the Service User.
2.14. The Service User does not have the right to return the product if the Service User has submitted an incorrect order.
2.15. Pre-ordered goods, customised goods (made taking into account the Client’s personal needs or conditions provided by the Client) and damaged or expired goods cannot be returned or replaced.
2.16. If an Order is returned fully, the Seller shall refund to the Customer the whole amount received based on the Contract, including the delivery cost paid by the Customer. If an Order is returned partially and a delivery cost was added to the cost of the Order, the Seller may refund the delivery cost in proportion to the number of products returned.